The following General Terms and Conditions of Sale govern the offer and sale of products on our web site (“naluunderwear.com”). The products purchased on naluunderwear.com are directly sold by NALU GROUP SRL (“NALU GROUP”) with registered office in Romania at 21 Erolior Boulevard, Bl, B1, sc. 1, ap 10, Bucharest, business register number J40/15844/30.12.2015, unic code of registration 35368839 (hereinafter referred to as “the Vendor” or “We” or “Us”). Requests for information should be made through our Customer Care at contact@naluunderwear.com.

1. Our Business Policy

1.1 The Vendor offers products for sale on naluuderwear.com and its e-commerce business services are available exclusively to its end users, i.e. the “Consumers”.

1.2 “Consumer” shall mean any individual who is acting for purposes which are outside his or her trade, business or profession. If you are not a Consumer, please do not buy any products on naluunderwear.com.

1.3 The Vendor reserves the right not to process orders received from users who are not “Consumers” and any other order which does not comply with the Vendor’s business policy.

1.4 These Terms and Conditions of Sale exclusively regulate the offer, transmission and acceptance of purchase orders relating to products on naluunderwear.com between the users of naluunderwear.com and the Vendor.

1.5 The Terms and Conditions of Sale do not regulate the supply of services or the sale of products performed by third parties that are on naluunderwear.com through links, banners or other hypertext links. Before sending orders and purchasing products and services from those third parties, we recommend that you verify the third party’s terms and conditions, since the Vendor shall under no circumstances be deemed liable for the supply of services provided by third parties or for the execution of e-commerce transactions between the users of naluunderwear.com and third parties.

2. How to Execute a Contract with the Vendor

2.0 Acceptance of your order

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and NALU GROUP will be completed when we email you to confirm the goods have been dispatched. The sale contract is therefore concluded in Bucharest, Romania and the language of the contract is English. Neither our third party payment processor nor our nominated courier has the authority to accept an order on behalf of NALU underwear.

We reserve the right not to accept your order in the event, for example, that we are unable to obtain authorization for payment or that the item ordered is out of stock or does not satisfy our quality control standards and is withdrawn.

We may also refuse to process and therefore accept a transaction for any reason or refuse service to anyone at any time at our sole discretion. We will not be liable to you or any third party by reason of our withdrawing any merchandise from the naluunderwear.com whether or not that merchandise has been sold, removing, screening or editing any materials or content on the Site, refusing to process a transaction or unwinding or suspending any transaction after processing has begun.

2.1 In order to place an order for the purchase of one or more products on naluunderwear.com, you must fill out the online order form and send it electronically to the Vendor, following the relevant instructions.

2.2 Before purchasing products, you will be asked on the transmitted order form to carefully read the General Terms and Conditions of Sale, to print a copy of them by using the print command and to save or make a copy thereof for your personal records. We will also provide you with a summary of the commercial and contractual terms and conditions we are proposing for the purchase of products, which contains reference to the Terms and Conditions of Sale, and a summary of the information on the essential features of each product ordered, along with the relative price (including all applicable taxes or fees,) the payment methods you may use to acquire each product, the delivery methods for the purchased products, the procedures for handling trader claims, and shipping and delivery costs. It also contains the details and mailing and e-mail addresses of the Vendor and the date by which the Vendor promises to deliver the goods. The Vendor will also provide you with a summary of the terms and conditions for exercising your right of withdrawal and the procedures and time limits for returning the purchased products (as per Return Form). You will also be provided with an indication regarding the circumstances under which you would lose the right to withdraw from the contract. If applicable to the purchase, you will be informed that, in the event of withdrawal, you will have to bear the cost of returning the products. In the order form viewed immediately prior to entering into the purchase agreement, we will provide you with summarised information regarding the essential features of each product ordered, the price (including all applicable taxes or fees) and the shipping costs (including therein any additional costs you have incurred due to choosing a different and/or faster type of shipping and delivery than the standard method). The order form contains a summary of these General Terms and Conditions of Sale, information on the main characteristics of each product ordered and corresponding unit price (including all applicable fees and taxes), the type of payment that you may use in order to purchase each product, shipping terms for the purchased products, shipping and delivery costs and the terms and conditions for returning purchased products.

2.3 An order shall be deemed to have been submitted when the Vendor receives your order form electronically and the order information has been verified as correct.

2.4 Before submitting your order form for the purchase of products, you will be asked to carefully read the Terms and Conditions of Sale, to print a copy using the print option and to save or reproduce a copy thereof for your own personal use.

2.5 When you transmit the order form, you will be informed that this forwarding constitutes an obligation to pay the price indicated. The order form will be filed in our data base for the time required to process your order and as provided by law.

2.6 Before submitting the order form, you will be asked to identify and correct possible input errors.

2.7 English is the language used for executing contracts with the Vendor.

2.8 After your order form has been submitted, the Vendor will process your order.

2.9 The Vendor may not process purchases when there are not sufficient guarantees of solvency, when orders are incomplete or incorrect, or the products are no longer available. In the above cases, we shall inform you by e-mail that the contract has not been executed and that the Vendor has not carried out your purchase order specifying the reasons thereof. If the products displayed on ioanaciolacu.com are no longer available at the time of your last access and once the Vendor has received your order form, the Vendor shall inform you of the unavailability of the ordered products within thirty (30) days from the day after Vendor has received your order. If the order form has been sent and the price has been paid for items that are no longer available, the Vendor will refund, without undue delay, the amount paid for those items and the contract between the parties will consider to have been terminated.

2.10 By submitting an order form to and making a contract with the Vendor, you unconditionally accept and undertake to observe the provisions of these Terms and Conditions of Sale. Should you not agree with certain provisions of these Terms and Conditions of Sale, please do not submit your order form for the purchase of products on naluunderwear.com.

2.11 By submitting an order form, you agree and accept these Terms and Conditions of Sale as well as further conditions contained on naluunderwear.com, even through links, including the Terms and Conditions of Use and Privacy Policy.

2.12 Upon submission of an order form, the Vendor shall send you a purchase order receipt e-mail, containing the order details,  summary of the information related to the order form, the products’ main characteristics, detailed information on the price, terms of payment, and shipping costs.

3. Guarantees and Product Price Indication

3.1 On naluunderwear.com, we only offer products marked with the “NALU underwear” trademark. These products are produced by us directly at the studio and/or at the manufacturer authorised by the studio.

3.2 The Vendor does not sell second-hand products, flawed products or products of lower quality than the corresponding market standards.

3.3 The main characteristics of products are shown on naluunderwear.com on each product page. The products offered for sale on naluunderwear.com may not exactly correspond to the real garments in terms of image and colours due to the Internet browser or monitor used.

3.4 Prices are subject to change. Check the final price of sale before sending the relevant order form.

3.5 All Products come with an identification tag attached. Do not remove the tag or seal from the purchased products should you wish to return the purchased product.

3.6 Should you decide to exercise your right to return purchased products, the Vendor has the right to not accept returned products or not fully refund the amounts paid for the purchase, as concerns products that are returned without the corresponding tag or that have been altered from their original status or damaged, as is more extensively clarified in paragraph 7.9.

4. Payments

4.1 Payment of the product prices and relevant costs for shipping and delivery must be made by using one of the procedures indicated on the order form. Under no circumstance will costs that are higher than those effectively incurred by the Vendor be charged, in relation to your previously selected payment method.

4.2 In case of payment by Credit/Debit Card, all details (for example, card number or expiration date) will be sent by encrypted protocol to banks which provide remote electronic payment services, without third parties having any access thereto whatsoever. Such details will not be used by the Vendor except for performing the procedure relevant to your purchase or issuing refunds in the case of returns in compliance with the exercise of your return right or for reporting cases of fraud to the police. The price for the purchase of products and the corresponding costs for shipping and delivery, as indicated in the order form, will be charged to your current account only when the purchased products are actually shipped.

5. Shipping and Delivery of the Products

For specific product shipping and delivery procedures see the Customer Care area and read the Shipping section. Please read these sections carefully. The information provided in these sections forms an integral part of these Terms and Conditions of Sale and, consequently, shall be deemed to be fully read and accepted by you at the time your order form is sent.

6. Customer Care

Please contact us at contact@naluunerwear.com for further information.

7. Returns

7.1 You may return products purchased from Us, without any penalty and without specifying the reason, within fourteen (14) days from receiving the products purchased on naluunderwear.com.

7.2 To withdraw from the contract please contact us at contact@naluunderwear.com. You will be responsible for proving that you exercised your withdrawal right in a correct, timely manner.

7.3 Once you have exercised your right to withdraw from the contract, it is necessary to return the items that have not been worn, damaged and still have the label, to the Vendor by sending them back through the courier within fourteen (14) days from the date on which you received the goods and informed the Vendor of the return.

7.4 The costs is at your own expense for the return shipping, unless you live in Romania where returns are free of charge. You will have to directly take care of the return shipping payment, at your own expense and, if you live in Romania, we will send a courier free of charge to pick up the products.

7.8 If the return right is exercised in conformity with the provisions set forth in this section, naluunderwear.com shall refund the amounts paid for the returned products according to the methods and times of our standard refund procedure. If the recipient of the products indicated in the order form and the person that has paid the sums due for their acquisition are not the same, the reimbursement of the sums, in the event of the right of withdrawal being exercised, shall be made by the Vendor, in all cases, to the person that made the payment.

7.9 The refund procedure will be initiated by naluunderwear.com within fourteen (14) days from when naluunderwear.com was informed of your decision to return. The procedure will begin after checking to ensure that the customer’s return is in accordance with the Return Policy and that the returned products have been accepted as indicated in par. 8.

8. Refund Times and Procedures

8.1 After the products have been returned, We shall check the conformity of the products with the conditions indicated in section 7 above. When the Vendor is able to confirm that such conditions have been met, We shall send you an e-mail confirming the acceptance of the returned products.

8.2 Whatever payment type you used, the full or partial refund procedure shall be started by the Vendor within fourteen (14) days from when the Vendor was informed of your decision to exercise your return right, after checking that the return right has been correctly exercised and that the returned products have been accepted.

8.3 The Vendor issues the refund using the same payment method you used to purchase the returned products, unless you have expressly agreed with the Vendor to use another payment method, and on the condition that you must not incur any further cost as a result of the refund. If the recipient of the products indicated in the order form is different from the individual who made the payment for such products, the amount paid for returned items shall be refunded by the Vendor to the individual who made the payment.

8.4 The value date for the credit shall be the same as the value date of the original debit and consequently you shall not lose bank interest.

9. Privacy

9.1 You will find information on how we process your personal data by clicking on the Privacy Policy page.

9.2 You are advised to read, if you haven’t already done so, our Terms and Condition of Use which also contain important information on how we process the personal data of our users and on the security systems of naluunderwear.com.

9.3 For further information on our Privacy Policy you can contact us at contact@naluunderwear.com

10. Invoices

Once you have made your choice and your order has been placed, you will receive an email acknowledging the details of your order, along with the invoice. This email is NOT an acceptance of your order, just a confirmation that we have received it.

Unless you cancel your order, acceptance of your order and completion of the contract between you and NALU GROUP will be completed when we email you to confirm the goods have been dispatched, along with the invoice. The sale contract is therefore concluded in Bucharest, Romania and the language of the contract is English.

In the package you will find the invoice for the good/goods you have purchased. Please keep the invoice for personal reference.

11. Amendments and updates

The Terms and Conditions of Sale may be amended from time to time due to new laws and regulations or other reasons. The new Terms and Conditions of Sale shall be effective as of the date of publication on naluunderwear.com