To us, no order is complete until you are fully satisfied, this is why we make returns FREE and easy. If something isn’t quite right, you have 30 days to return by contacting us via contact@naluunderwear.com. We’ll give you a full refund via bank transfer to the bank account you provide (if you live in Romania) or via PayPal to the PayPal account you provide (if you live outside Romania).

We ask that items are returned clean, unworn and with all their tags attached. For hygiene reasons underwear briefs cannot be returned. Swimwear briefs and swimsuits can only be returned if the sanitary liner strip is intact. Naturally any faulty items can be returned. Any non-faulty items that are not in a condition suitable for resale (i.e. used, washed, soiled or damaged), will not be refunded and will be sent back to you.

Kindly note that items bought online cannot be refunded or exchanged in any of our stores.